May 13, 2021.
Today, we undertook our first flight in over 18 months: a day trip to Melbourne.
I might have mentioned before that we hold credits with 4 airlines: Qantas, Jetstar, Garuda and Air New Zealand. All promise to honour these expended monies for flights that were aborted due to Covid-19. Generous?
Not so easy to claim, I am afraid. Qantas emailed us to inform us we would have to phone them to convert our $800 into new flights. If the new flights came to less than $800, we would forfeit the balance. Since domestic flight costs seem to have gone UP recently, I did not think that would happen. So, for many days I tried to phone Qantas to make a booking to attend the Melbourne funeral of a dear friend.
Qantas are obviously very popular or everyone in Australia is now travelling domestically. All attempts to phone them resulted in my waiting on hold for over an hour. Sometimes, I was told that the wait time was over 2 hours. Since the call centre is open 24×7, I decided to get up in the middle of the night. That worked! I woke at 4 am and rang Qantas on 2 mobiles using 2 different options (after all there is a sequence of negotiating through their many menu options). You would think that they would employ the new technology that allows a ring back. Anyway, after well over an hour the call was answered by a real person and she very efficiently converted our $800 (plus another $90) into two return tickets to Melbourne.
First, we had to apply to re-enter our home state of South Australia and get a Cross Border Travel pass. Secondly, we had to apply to enter Victoria – a Border Permit. Armed with 2 printed passes for two states, we arrived at the airport at 5.45am for our 7am flight. Everyone has to wear masks in the airports and on the flights. We have been fortunate during the last 18 months in that we, in South Australia, have lived mask-less. They are not much fun as you will know: we do not own designer masks. Ours were the cheap white and blue throwaways that sit close to your mouth. Thankfully, they served a sort of snack on the flight and obviously you are allowed to remove the mask. The trick is to take a long time over the snack. The flight to Melbourne is only 1 hr 20 minutes.
Since we lived in Melbourne – 29 years ago – the city has grown enormously. It is now home to over 5 million people and sprawls in every direction. Apparently, ‘Melbourne was voted the world’s most liveable city for seven consecutive years (2011–2017) by The Economist Intelligence unit.’ (Wikipedia). Coming from Adelaide, I felt rather overwhelmed.
We were there for a short time: to attend the funeral of Eric, a special friend. My husband has known Eric for well over 50 years. We went on many holidays, together and many adventures – exploring Australia from Kakadu to the Red Centre to sailing in the Whitsundays. Eric and his wife, Lyn, were endlessly generous to us and our family over the years. He was a committed and dedicated Christian and the eulogies during the service spoke of the many aspects of his life – spoken by his children, his grandchildren and his Christian friends. So we were pleased to be there to share in honouring and celebrating his life.
And we were pleased to get home again after the process of being interviewed – routinely questioned at Adelaide Airport by the border police.
Travel is not going to be simple anymore.
We had been hoping that with the rollout of the vaccination program in Australia and worldwide, Qantas would resume international travel in late October. They had started selling tickets in anticipation of this.
This week Qantas changed the plan – delayed the international opening to late December. There is even mention of mid-2022. The tourism section had this amusing comment: ‘The tourism sector has slammed the government for its vague plans on borders, suggesting Australia could become the “hermit kingdom of the South Pacific“.
I fear more and more people will have credits with Qantas and will join the late night queues to get refunds actioned.
It’s easier to stay at home.